This page gives replies to your most frequently asked questions.
How far is the Hotel from the sea?
You can get to the sea and some beautiful beaches by using the cable-car, about 15 minutes’ walk from the Hotel. The system operates every 15 minutes, from 7 am to midnight. Alternatively, the Hotel operates a free shuttle service down to the Paradise Beach Lido at Letoianni.
How long does it take to get to the old centre of Taormina?
The historic centre and Piazza IX Aprile are about 10 minutes’ walk away.
If I book online, is it OK to put in my credit card details?
Yes, the booking process involves connecting to a SSL certified 128 bit secure server which will encrypt your data. You can recognize it by the https:// in the line on your browser and by the “padlock” icon in the status bar below right.
Can I cancel a booking made online?
Yes, you can cancel your booking at any time within the terms and conditions of the cancellation policy.
Can I book extra rooms?
Yes, our booking system allows you to book extra rooms. Just follow the instructions.
Is there secure parking?
Yes, we provide a secure pay car-park.
Is there an internet connection?
Yes, every room has a Wi-Fi internet connection. You can use it free for 1 hour a day.
What time do we have to check out?
Check-in time is from 13 noon onwards, and check-out before 12 am
Are the prices per room or per person?
The tariffs indicated in our booking system are always per room, per night.
What forms of payment can I use?
You can pay by credit card, by bank transfer or in cash. We accept all credit cards.
Can I cancel my booking on-line?
You cannot cancel your booking on-line. You have to contact the hotel directly.